Q – We have a very large volume of discovery documents that needs to be translated. Do you offer discounted translations or alternative translation options? Answer
Q – We have a very large volume of discovery documents that needs to be translated. Do you offer discounted translations or alternative translation options?
A – Based on the size and scope of work, LanguageWorks may provide volume discounts. In addition, we have developed a specialized service called FIPO ("For Informational Purposes Only") translation: an ultra-fast, economically-priced service utilized when a client needs to understand the gist of the materials without incurring the expense of our three-step, certified translation service.
Q – Do you have a Quality Management System? Answer
Q – Do you have a Quality Management System?
A – LanguageWorks has been ISO certified for its Quality Management System since 2005. The system encompasses three main areas: a well-developed process for vetting professional linguists, ongoing training and monitoring of in-house project management and localization engineering staff, and highly defined operating procedures.
Q – How do you handle documents with specialized terminology that is particular to our industry and clients? Answer
Q – How do you handle documents with specialized terminology that is particular to our industry and clients?
A – LanguageWorks' linguistic teams use terminology management tools such as glossaries, style guides, and Translation Memory databases to ensure that industry-specific and client-specific terminology is correctly and consistently applied.
Q – What services do you offer to convert customer websites and other web-based applications into foreign languages? Answer
Q – What services do you offer to convert customer websites and other web-based applications into foreign languages?
A – LanguageWorks’ expert staff of highly-trained web localization specialists has experience in all types of online content. From internationalization consulting and content extraction, to the localization of graphics, validation and testing of websites, we will craft solutions and services that will maximize the effectiveness of your online presence.
Q – I have never had translation work done before and I’m not sure how to go about it. How can I be sure I’m getting good value? Answer
Q – I have never had translation work done before and I’m not sure how to go about it. How can I be sure I’m getting good value?
A – LanguageWorks will always supply you with a free, detailed quotation on every project. The quotation will break down the exact costs of all services provided and we can walk you through the entire translation process to familiarize you with all the variables involved. We will provide you with all the information you need to make the best informed decision possible.
Q – How can I be sure that Asian characters and other complex font sets will appear and print correctly? Answer
Q – How can I be sure that Asian characters and other complex font sets will appear and print correctly?
A – Font management is a crucial part of any project involving Asian, Indic or Middle Eastern languages. LanguageWorks has the experience and tools to get the job done right. From encoding double- or multi-byte fonts and outlining language for use in QuarkXPress, to post-typesetting review and linguistic QA, our expert teams of page layout and graphic proofreading professionals will ensure that your materials print and display correctly in any language.
LanguageWorks helps clients expand their business by providing expert, scalable and customizable language services. Our unbeatable combination includes work of the highest caliber, rapid turnaround times, competitive pricing, and excellent customer service. Collaborating with carefully-selected linguists who have proven subject-matter experience, we leverage our industry expertise and technology know-how to provide streamlined, cost-effective solutions. Our industry-leading Quality Management System yields 99+% accuracy and timeliness rates. LanguageWorks has been ISO-certified since 2005.
Q – Can you translate materials in accordance with stringent in-house and external regulatory requirements? Answer
Q – Can you translate materials in accordance with stringent in-house and external regulatory requirements?
A – LanguageWorks regularly serves the needs of clients in highly regulated industries, such as Finance and Life Sciences, and our stringent Quality Standards are designed to ensure that translations are completed within the standards set by both external regulatory bodies and internal compliance departments.
Q – I have materials that need to be translated for use in China. I've heard of Mandarin, Cantonese, Simplified and Traditional Chinese, but how do I know which I will need? Answer
Q – I have materials that need to be translated for use in China. I've heard of Mandarin, Cantonese, Simplified and Traditional Chinese, but how do I know which I will need?
A – Mandarin and Cantonese refer to the spoken language, whereas Simplified and Traditional refer to the written language. Your requirements will depend on where your intended audience is located: Simplified Chinese characters are appropriate for Mainland China, and Traditional characters are appropriate for most other Chinese-speaking regions such as Hong Kong and Taiwan. However, it's not always that straight-forward, so we’ll work with you to provide guidance as to which dialects to use based on your specific parameters.
Q – How does Translation Memory work? Answer
Q – How does Translation Memory work?
A – A Translation Memory is effectively a language database populated with your approved translations. Each source phrase is paired one-for-one with its corresponding translation. When that same source phrase, or a similar one, appears as part of a new project, the database instantly recalls the previously approved translation and applies it to the current project. If the new source copy is not a 100% match with the legacy copy, the database highlights all differences so that the translation team may adjust the translation to match the current copy. And as the database grows with each completed project, you receive ever-increasing returns in the form of reduced costs, increased consistency, and shorter turnaround times.
Q – I am not sure if the images and pictures used in our materials will be accepted and understood across different cultures. Can you advise us? Answer
Q – I am not sure if the images and pictures used in our materials will be accepted and understood across different cultures. Can you advise us?
A – Images, pictures, symbols and even color schemes can be interpreted differently depending on region, nationality and culture. What's appropriate and culturally acceptable in one country may be inappropriate or even offensive in another. LanguageWorks’ cultural experts can provide you with cultural analyses and guidance needed to ensure that all aspects of your materials express your message and meaning in a culturally appropriate manner.
Q – Can you accommodate projects that need to be completed within a few hours or overnight? Answer
Q – Can you accommodate projects that need to be completed within a few hours or overnight?
A – If it's humanly possible, we'll plan a way to meet your needs without sacrificing quality. With our international network of over 5,000 professional linguists, we can assemble teams of any size to work around the clock.
January 28, 2015
the Ubiqus Group
LanguageWorks is pleased to announce that we are now part of the Ubiqus Group, a France-based company with 2014 revenues of $85 million that specializes in translation, interpretation and transcription services.
For more information regarding the transaction and Ubiqus, please click here.