Treatment of Your Personal and Non-Personal Information

LanguageWorks recognizes your right to confidentiality and privacy. Any information we receive is used only to provide you with superior service. We protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party unless we are required to respond to judicial process; to provide information to law enforcement agencies; in the scope of a registrar, regulatory or financial audit; and/or otherwise as required by law. LanguageWorks may also collect non-personal information from you, including your browser type, operating system, IP address and the domain from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as Site pages viewed, time spent using the Site, the date and time of your visit and other data. We use this information to improve our Site and your browsing experience, and do not treat this information as personal information. We may share this non-personal information about you with third parties. LanguageWorks uses cookies to collect the non-personal information described in the immediately preceding sentence. “Cookies” are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. We may use cookies to customize your visit to the Site, to monitor Site usage, to conduct research and for other purposes to make your visit more convenient or to enable us to enhance our content and/or services. You may restrict the placement of cookies on your computer by adjusting your browser preferences, in which case you may still use the Site, but your browser adjustment may interfere with some of the Site’s functionality. Check the “Help” menu of your browser to learn how to change your cookie preferences.

Obligations of Employees and Subcontractors

This Privacy Policy also binds employees and subcontractors of LanguageWorks who are involved in providing translation services to our clients. All LanguageWorks employees and subcontractors have willingly entered into a Confidentiality Agreement which states that none of our clients’ information may ever be transmitted to any outside party, unless done so in accordance with this Privacy Policy. Because all employees and subcontractors have agreed to abide by the terms of this Privacy Policy – and because we use all commercially reasonable means to enforce our employees’ and subcontractors’ compliance with our Privacy Policy – we provide them, on an as-needed basis, with personal client information so that they can provide the best possible services to our clients. In addition, LanguageWorks will gladly execute any of our clients’ own confidentiality or nondisclosure agreements.

Network Data

The security of your electronic information is of utmost importance to LanguageWorks. We have adopted an N-tier firewalled network architecture designed to segregate LAN data from WAN data, permitting access to data in the secure area, only to individuals with the proper credentials. Furthermore, daily reports are generated and analyzed, which enable us to pinpoint any attempts by outsiders to access our system. We continually monitor and audit all of our internal security features in order to best protect your electronic information, and we will continue to implement security features as new technologies become available. LanguageWorks has never experienced a breach of security of any kind.

Miscellaneous

LanguageWorks may change this Privacy Policy from time to time. When we do, we will post the change(s) on the Site. If we change the policy in a material way, we will provide appropriate online notice to you.

The Site is hosted in the United States. If you are visiting the Site from outside of the U.S., please note that you are transferring your personal data to the U.S., which may not have the same data protection laws as your jurisdiction. By providing your personal data, you consent to: (a) the use of your personal data in accordance with this Privacy Policy and U.S. law; and (b) the transfer of your personal data to the U.S.

All emails sent to LanguageWorks are routed through a third-party SPAM filter, which is located in the United States. Therefore, all emails sent to us travel through the United States, even those destined for locations outside of the United States.

The headings in this Privacy Policy are for reference purposes only and do not define the scope of this Privacy Policy or the intent of any term.

Contact us

If you have questions or concerns about this Privacy Policy, please contact us at:
postmaster@languageworks.com
or
Customer Service
LanguageWorks, Inc.
61 Broadway – Suite 1400
New York, NY 10006
Phone: 212-447-6060
Fax: 212-447-6257